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assistant general manager/operations manager

Balance Gym is currently seeking an Operations Manager/AGM to work hand in hand with the General Manager to oversee the back-end operations of the club, primarily including the facility and the front desk. The ideal candidate should have a strong background in managing both a facility and/or staff while also appreciating the benefits of fitness and a healthy lifestyle. The Ops Manager/AGM is integral to the day to day running of a health club and is responsible for both the tasks assigned by the GM and for assisting the GM in the club's overall direction and success. Balance Gym is a DC-based entrepreneurial gym founded upon principles of hard work, a focus on people, and a strong sense of community. The ideal candidate should be similarly tenacious, self-motivated, and capable of functioning without micromanagement. If you have read the responsibilities and requirements below and are qualified please send your resume AND cover letter to Devin@BalanceGym.com.

Job responsibilities


Faculty Specific:

  • Coordinates maintenance and cleaning activities for continuous operation of the facility and all equipment, including hiring/managing cleaning staff
  • Conducts assessments on existing equipment and makes repairs as needed
  • Takes inventory of supplies (towels, paper supplies, etc.) and purchases orders
  • Certifies and maintains elevators
  • Ensures all building codes are in order
  • Oversees all housekeeping needs and hires cleaning staff when appropriate with assistance from General Manager
  • Oversees all maintenance orders and coordinates with vendors
  • Designs facility cleaning schedule and manages cleaning staff to ensure schedule‚Äôs adherence
  • Identifies repair needs before issues present themselves and repairs such issues in a timely manner
  • Maintains vending machines (i.e., inventory, purchasing, functionality, etc.
  • Assists with the development and design of preventative maintenance schedules
  • Develop/Implement new procedures to improve operations & minimize costs
  • Maintains the cleanliness of equipment and ensures it is sanitized
  • Maintains a sufficient supply of materials (e.g. towels, tissue, soap, etc.) in all bathrooms in assigned areas

Front Desk Specific:

  • Organizes front desk schedules and supervises Front Desk Associates
  • Effectively manages front desk staff to improve performance as required
  • Creates and maintains opening and closing procedures
  • Handles cleanliness and organization of the front desk
  • Administers Hand Over Meetings and Books
  • Supervises cash drawer counting and responsibility
  • Promotes procedures through leadership
  • Demonstrates full knowledge of Front Desk Manual
  • Trains new front desk staff members
  • Facilitates communication and collaboration with co-workers and management
  • Provides sales support as needed (i.e., assists General Manager with inside sales.)
  • Provides business management support as needed (e.g., membership tracking, cancellations, processing, etc. based on needs of General Manager)
  • Ensures that all front desk systems and processes are followed (e.g., proper member check-in, telephone protocol, guest registration, cash handling, replacement of Member ID card, account change requests, etc.)
  • Communicates with General Manager regarding ways to improve facility and front desk operations
  • Administers the retail sales procedures for the gym
  • Other responsibilities as determined by the General Manager & Senior Management

Requirements:

  • Ability to use computer software including MotionSoft
  • Effective and proven manager and leader
  • Expertise in building management including managing maintenance and housekeeping needs
  • Ability to work with external vendors and providers
  • Strong attention to detail
  • Ability to exercise good judgment
  • Service oriented and able to interface with many people
  • Strong work ethic, integrity, and professional demeanor
  • Cooperative and friendly attitude
  • Flexibility and willing to think outside the box to resolve issues
  • Innovative and creative in developing solutions
  • Ability to multitask in a busy environment
  • Physical Requirements: Must be able to lifting of cleaning supplies, equipment and buckets