Toggle Sliding Bar Area
  • get your free pass today
    Free Passes are for Gym Access ONLY. Looking for CrossFit? Click HERE
  • How'd you hear about Balance?




Balance Gym is currently seeking an Operations Manager/AGM to work hand in hand with the General Manager to oversee the back-end operations of the club, primarily including the facility and the front desk. The ideal candidate should have a strong background in managing both a facility and/or staff while also appreciating the benefits of fitness and a healthy lifestyle. The Ops Manager/AGM is integral to the day to day running of a health club and is responsible for both the tasks assigned by the GM and for assisting the GM in the club’s overall direction and success. Balance Gym is a DC-based entrepreneurial gym founded upon principles of hard work, a focus on people, and a strong sense of community. The ideal candidate should be similarly tenacious, self-motivated, and capable of functioning without micromanagement. If you have read the responsibilities and requirements below and are qualified please send your resume AND cover letter to Devin@BalanceGym.com.



  • Coordinates maintenance and cleaning activities for continuous operation of the facility and all equipment, including hiring/managing cleaning staff
  • Conducts assessments on existing equipment and makes repairs as needed
  • Takes inventory of supplies (towels, paper supplies, etc.) and purchases orders
  • Certifies and maintains elevators
  • Ensures all building codes are in order
  • Oversees all housekeeping needs and hires cleaning staff when appropriate with assistance from General Manager
  • Oversees all maintenance orders and coordinates with vendors
  • Designs facility cleaning schedule and manages cleaning staff to ensure schedule’s adherence
  • Identifies repair needs before issues present themselves and repairs such issues in a timely manner
  • Maintains vending machines (i.e., inventory, purchasing, functionality, etc.
  • Assists with the development and design of preventative maintenance schedules
  • Develop/Implement new procedures to improve operations & minimize costs
  • Maintains the cleanliness of equipment and ensures it is sanitized
  • Maintains a sufficient supply of materials (e.g. towels, tissue, soap, etc.) in all bathrooms in assigned areas


  • Organizes front desk schedules and supervises Front Desk Associates
  • Effectively manages front desk staff to improve performance as required
  • Creates and maintains opening and closing procedures
  • Handles cleanliness and organization of the front desk
  • Administers Hand Over Meetings and Books
  • Supervises cash drawer counting and responsibility
  • Promotes procedures through leadership
  • Demonstrates full knowledge of Front Desk Manual
  • Trains new front desk staff members
  • Facilitates communication and collaboration with co-workers and management
  • Provides sales support as needed (i.e., assists General Manager with inside sales.)
  • Provides business management support as needed (e.g., membership tracking, cancellations, processing, etc. based on needs of General Manager)
  • Ensures that all front desk systems and processes are followed (e.g., proper member check-in, telephone protocol, guest registration, cash handling, replacement of Member ID card, account change requests, etc.)
  • Communicates with General Manager regarding ways to improve facility and front desk operations
  • Administers the retail sales procedures for the gym
  • Other responsibilities as determined by the General Manager & Senior Management


  • Ability to use computer software including MotionSoft
  • Effective and proven manager and leader
  • Expertise in building management including managing maintenance and housekeeping needs
  • Ability to work with external vendors and providers
  • Strong attention to detail
  • Ability to exercise good judgment
  • Service oriented and able to interface with many people
  • Strong work ethic, integrity, and professional demeanor
  • Cooperative and friendly attitude
  • Flexibility and willing to think outside the box to resolve issues
  • Innovative and creative in developing solutions
  • Ability to multitask in a busy environment
  • Physical Requirements: Must be able to lifting of cleaning supplies, equipment and buckets

Capitol Hill Location Temporarily Closed.

Capitol Hill will remain closed the remainder of today, and will resume normal hours tomorrow, Friday, Aug. 20th, 2021.