BALANCE GYM CAREER OPPORTUNITIES
ASSISTANT GENERAL MANAGER/OPERATIONS MANAGER
Balance Gym is currently seeking an Operations Manager/AGM to work hand in hand with the General Manager to oversee the back-end operations of the club, primarily including the facility and the front desk. The ideal candidate should have a strong background in managing both a facility and/or staff while also appreciating the benefits of fitness and a healthy lifestyle. The Ops Manager/AGM is integral to the day to day running of a health club and is responsible for both the tasks assigned by the GM and for assisting the GM in the club’s overall direction and success. Balance Gym is a DC-based entrepreneurial gym founded upon principles of hard work, a focus on people, and a strong sense of community. The ideal candidate should be similarly tenacious, self-motivated, and capable of functioning without micromanagement. If you have read the responsibilities and requirements below and are qualified please send your resume AND cover letter to Devin@BalanceGym.com.
JOB RESPONSIBILITIES
FACULTY SPECIFIC:
- Coordinates maintenance and cleaning activities for continuous operation of the facility and all equipment, including hiring/managing cleaning staff
- Conducts assessments on existing equipment and makes repairs as needed
- Takes inventory of supplies (towels, paper supplies, etc.) and purchases orders
- Certifies and maintains elevators
- Ensures all building codes are in order
- Oversees all housekeeping needs and hires cleaning staff when appropriate with assistance from General Manager
- Oversees all maintenance orders and coordinates with vendors
- Designs facility cleaning schedule and manages cleaning staff to ensure schedule’s adherence
- Identifies repair needs before issues present themselves and repairs such issues in a timely manner
- Maintains vending machines (i.e., inventory, purchasing, functionality, etc.
- Assists with the development and design of preventative maintenance schedules
- Develop/Implement new procedures to improve operations & minimize costs
- Maintains the cleanliness of equipment and ensures it is sanitized
- Maintains a sufficient supply of materials (e.g. towels, tissue, soap, etc.) in all bathrooms in assigned areas
FRONT DESK SPECIFIC:
- Organizes front desk schedules and supervises Front Desk Associates
- Effectively manages front desk staff to improve performance as required
- Creates and maintains opening and closing procedures
- Handles cleanliness and organization of the front desk
- Administers Hand Over Meetings and Books
- Supervises cash drawer counting and responsibility
- Promotes procedures through leadership
- Demonstrates full knowledge of Front Desk Manual
- Trains new front desk staff members
- Facilitates communication and collaboration with co-workers and management
- Provides sales support as needed (i.e., assists General Manager with inside sales.)
- Provides business management support as needed (e.g., membership tracking, cancellations, processing, etc. based on needs of General Manager)
- Ensures that all front desk systems and processes are followed (e.g., proper member check-in, telephone protocol, guest registration, cash handling, replacement of Member ID card, account change requests, etc.)
- Communicates with General Manager regarding ways to improve facility and front desk operations
- Administers the retail sales procedures for the gym
- Other responsibilities as determined by the General Manager & Senior Management
REQUIREMENTS:
- Ability to use computer software including MotionSoft
- Effective and proven manager and leader
- Expertise in building management including managing maintenance and housekeeping needs
- Ability to work with external vendors and providers
- Strong attention to detail
- Ability to exercise good judgment
- Service oriented and able to interface with many people
- Strong work ethic, integrity, and professional demeanor
- Cooperative and friendly attitude
- Flexibility and willing to think outside the box to resolve issues
- Innovative and creative in developing solutions
- Ability to multitask in a busy environment
- Physical Requirements: Must be able to lifting of cleaning supplies, equipment and buckets