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Cancel Your Membership2020-01-29T01:54:44-04:00

HOW TO CANCEL YOUR MEMBERSHIP

MONTH-TO-MONTH MEMBERSHIP CANCELLATION

All freeze requests should be sent to billing@balancegym.com
You must give at least 2 business day’s written notice prior to your billing date to cancel your membership. Your prepaid final month will be applied to your next and final billing cycle.

ANNUAL MEMBERSHIP CANCELLATION

  • Two Days Written Notice Requirement:  You must give at least 2 business day’s written notice prior to your billing date to cancel your membership. Your prepaid final month will be applied to your next and final billing cycle.
  • Injuries:  If you have an injury that prevents you from partaking in physical activity, you may cancel your membership at no charge. Documentation from a doctor is required.
  • Moving:  If you move more than 3 miles from any Balance Gym locations, you may cancel your membership at no charge. Documentation in the form of a lease or mortgage is required.
  • Additional Information:  If you would like to cancel your annual membership for any other reason and you have not met the time commitment of your membership, you will be charged a one-time $99 cancellation fee.

PREPAID FINAL MONTH

  • We cannot apply your prepaid final month to a billing date that occurred prior to the date of your cancellation request.
  • If we process your cancellation request prior to your billing date, you will not incur additional charges. If we do not process your cancellation request prior to your billing date, we will issue a refund once it is processed.

*Contracts prior to 2016 may have different terms for cancellation notice, please contact billing@balancegym.com for more information*

HOW TO CANCEL YOUR CROSSFIT/BALANCE BURN MEMBERSHIP

  • 30 Days Written Notice:  CrossFit and BalanceBurn member do not prepay their final billing cycle.  All CrossFit and BalanceBurn cancellation requests require 30-day notice, If 30-day notice is provided during the billing cycle, the final month’s payment will be prorated to reflect the 30-days from the the point of cancellation and the remaining balance will be refunded.
  • Documentation of Injury:  All CrossFit and BalanceBurn members under 4,6, or 12 month contracts require documentation of an injury that prevents you from partaking in physical activity or a move more than 3 miles from any Balance Gym locations.
  • Early Cancellation:  If you are canceling your membership prior to fulfilling your contract, you will be billed 30% of the remaining balance of your term not to exceed $225.

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